Man with Van Hornchurch Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hornchurch provides removal and related services. By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Service Provider refers to Man with Van Hornchurch, the operator of the man and van and removal services.
1.2 Customer refers to any individual, business, or organisation that books or uses our services.
1.3 Services refers to man and van services, removals, transportation of goods, loading and unloading, and any related services agreed between the Customer and the Service Provider.
1.4 Vehicle refers to any van or other vehicle used by the Service Provider to carry out the Services.
1.5 Goods refers to any items, belongings, furniture, equipment, or other property transported or handled by the Service Provider on behalf of the Customer.
2. Scope of Services
2.1 The Service Provider offers man and van and removal services primarily within Hornchurch and surrounding areas, as well as to and from other locations within the United Kingdom as agreed at the time of booking.
2.2 The exact scope of the Services, including dates, times, locations, estimated duration, and any special requirements, will be agreed with the Customer at the time of booking and confirmed as part of the booking confirmation.
2.3 The Service Provider reserves the right to refuse to transport any Goods that are illegal, dangerous, hazardous, excessively heavy, or which the Service Provider reasonably believes may cause damage to the Vehicle, other Goods, or pose a risk to health and safety.
3. Booking Process
3.1 Bookings can be made by contacting the Service Provider and providing full details of the required Services, including collection and delivery addresses, property access details, dates, times, nature and approximate volume of Goods, and any specific requirements.
3.2 All bookings are subject to availability and are not confirmed until the Service Provider has accepted the booking and issued a confirmation, which may be provided verbally or in writing, depending on how the booking is made.
3.3 The Customer is responsible for ensuring that all information provided during the booking process is accurate and complete. Any changes to the booking details must be communicated to the Service Provider as soon as possible.
3.4 The Service Provider reserves the right to adjust the quoted price if the information provided by the Customer at the time of booking is incomplete or inaccurate, or if the scope of the Services changes.
4. Quotes and Pricing
4.1 Quotes may be provided based on hourly rates, fixed prices, or a combination of both, depending on the nature of the job, distance, and complexity.
4.2 Quotes are given on the assumption of reasonable access at both collection and delivery addresses, including suitable parking, safe access to the property, and no unmentioned restrictions such as low bridges, narrow roads, or limited loading times.
4.3 Additional charges may apply for waiting time, additional labour, extended loading or unloading times, parking fees, tolls, congestion or clean air zone charges, and any other expenses incurred in the delivery of the Services.
4.4 Any estimate of time provided by the Service Provider is an approximation only and not a guarantee. The final fee may vary depending on the actual time required to complete the Services.
5. Payments
5.1 The Customer must pay for the Services in accordance with the payment terms agreed at the time of booking. This may include payment in full in advance, a deposit, or payment on completion of the job.
5.2 Where a deposit is required, the booking will not be secured until the deposit has been received by the Service Provider. The deposit may be non-refundable or partially refundable, as specified at the time of booking.
5.3 The Customer agrees to pay all outstanding balances immediately upon completion of the Services, unless alternative arrangements have been agreed in advance.
5.4 If payment is not received when due, the Service Provider reserves the right to withhold further services, to retain the Goods until payment is made in full, and to charge interest on overdue amounts at a reasonable rate, as permitted by law.
5.5 All charges are quoted exclusive of any applicable taxes unless expressly stated otherwise. Any applicable taxes will be added to the invoice in accordance with current legislation.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Service Provider as soon as possible. The effective date of cancellation or amendment is the date on which the Service Provider receives the notice.
6.2 The Service Provider may apply cancellation charges depending on the notice period given:
a. Cancellations made more than 72 hours before the scheduled start time may be subject to no charge or a small administration fee, as advised at the time of booking.
b. Cancellations made between 24 and 72 hours before the scheduled start time may incur a partial fee, which may include loss of any deposit paid.
c. Cancellations made less than 24 hours before the scheduled start time may be charged at up to 100 percent of the quoted price.
6.3 If the Customer wishes to change the date, time, or scope of the Services, the Service Provider will use reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may be treated as a cancellation and new booking, and may result in additional charges.
6.4 The Service Provider reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases, the Service Provider will offer to reschedule the Services or, where appropriate, provide a refund of any amounts paid for Services not yet provided.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a. Suitable parking is available for the Vehicle at both collection and delivery addresses, and any necessary permits or permissions are obtained in advance.
b. All Goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed.
c. Fragile or high value items are clearly identified and appropriately protected.
d. All aisles, corridors, stairways, and access points are clear and safe for the Service Provider to move Goods.
e. They, or a responsible representative, are present during loading and unloading to provide access, instructions, and confirmation of completion.
7.2 The Customer must not request the Service Provider to perform any task that may be unsafe, unlawful, or outside the agreed scope of the Services, such as disconnection of gas appliances or handling prohibited items.
7.3 The Customer is responsible for checking that no items have been left behind at the collection address and that all Goods are correctly delivered at the destination. The Service Provider is not liable for any losses arising from items left behind or delivered to the wrong room where instructions were not clear.
8. Limitations of Liability
8.1 The Service Provider will exercise reasonable care and skill in providing the Services. However, liability for loss or damage to Goods is limited as set out in this clause.
8.2 The Service Provider will not be liable for:
a. Loss or damage to Goods arising from poor or inadequate packing by the Customer, or from inherent defects or vulnerabilities in the Goods.
b. Loss or damage to cash, jewellery, precious metals, stones, valuable documents, data, or items of exceptional value, unless their nature and value have been declared and expressly agreed by the Service Provider in writing prior to the move.
c. Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of income.
d. Any loss or damage arising where the Customer has not allowed sufficient time for the Services to be completed, or where the Customer has provided inaccurate or incomplete instructions.
8.3 The Service Provider will not be responsible for normal wear and tear, minor marks, or scuffs to walls, floors, or doorways that may reasonably occur during the movement of large or heavy items, provided reasonable care has been taken.
8.4 The Service Provider's total liability in respect of any claim for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per job, taking into account the nature and value of the Goods and the fees paid for the Services, unless a higher limit has been expressly agreed in writing and additional charges have been paid for enhanced cover.
8.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
9. Insurance
9.1 The Service Provider maintains appropriate insurance for the operation of its vehicles and business, in accordance with applicable legal requirements.
9.2 The Customer is encouraged to check their own household, contents, or business insurance policies to ensure that Goods are adequately insured during removal and transit. Additional insurance cover may be advisable for high value items.
10. Waste and Disposal Regulations
10.1 The Service Provider operates in compliance with applicable waste and environmental regulations. Any removal or disposal of waste, rubbish, or unwanted items must be agreed in advance as a separate service.
10.2 The Service Provider will not remove or dispose of hazardous, controlled, or prohibited waste, including but not limited to chemicals, solvents, asbestos, medical waste, flammable substances, or any items requiring specialist handling or licences.
10.3 Where the Service Provider agrees to remove waste or unwanted items, such items must be clearly segregated and identified by the Customer. The Customer is responsible for ensuring that any items designated for disposal are not of value and are correctly identified.
10.4 The Service Provider may refuse to collect any waste that it reasonably believes to be non-compliant with regulations, unsafe, or not as described by the Customer.
10.5 Any disposal fees, recycling centre charges, or other associated costs will be charged to the Customer in addition to standard removal fees, and will be agreed where possible prior to disposal.
11. Delays and Access Issues
11.1 The Service Provider will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed and may be affected by traffic, weather, accidents, or other circumstances beyond reasonable control.
11.2 The Service Provider will not be liable for any loss arising from delays, including missed appointments, loss of earnings, or additional costs incurred by the Customer.
11.3 If access to the property or parking is not available at the agreed time, waiting time charges may apply. If access issues prevent the Service Provider from completing the job, the visit may be treated as a late cancellation and charged accordingly.
12. Complaints
12.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Service Provider as soon as possible, preferably on the day of the service, so that attempts can be made to resolve the issue promptly.
12.2 Any claim for loss or damage to Goods should be reported to the Service Provider within a reasonable period after the completion of the Services, with full details and supporting evidence where available.
12.3 The Service Provider will investigate complaints in good faith and seek to reach a fair resolution in accordance with these Terms and Conditions and applicable law.
13. Data Protection and Privacy
13.1 The Service Provider may collect and process personal information about the Customer for the purposes of managing bookings, providing the Services, processing payments, and fulfilling legal obligations.
13.2 The Service Provider will take reasonable steps to protect personal information and will not share it with third parties except where necessary to provide the Services, to comply with legal requirements, or with the Customer's consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
15.2 No failure or delay by the Service Provider in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Service Provider.
15.4 The Service Provider reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
15.5 These Terms and Conditions constitute the entire agreement between the Customer and the Service Provider in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
